Conversation design
A flow built from the questions that actually arrive today, not from a script imagined in a meeting.
Service
Bot development
Custom-built bots for your business integrations and routines. A conversation that resolves, with live data from your operation.
A bot that only answers canned questions frustrates more than it helps. What works is a bot connected to your systems, able to check a real order, status and stock, and to hand over to a person when the case calls for it.
Book a 30-min conversationWhat this service covers
Deliverables that work together or separately, depending on where your brand stands.
System integration
Connection to platform, ERP and logistics, so the bot answers with live data instead of generic text.
Support at scale
An operation able to absorb volume peaks without a queue, on the channels where your customer already is.
Handover to a person
A clear rule for when to escalate, with the conversation history attached, so the customer does not repeat what they already said.
Tracking panel
Volume, resolution rate and escalation reason visible, so the flow improves on data.
Continuous evolution
Flow adjustment from what the real conversations show, cycle by cycle.
How we work
A clear method. A partner who stays when execution starts.
A conversation from reality
The flow is born from the support history, not from an assumption about what the customer asks.
Live data or nothing
A bot that does not query a system is a FAQ with an extra step. The integration is what makes it useful.
Always an exit to a person
No customer gets stuck in a loop. There is a path to a human at any point.
No pretending to be human
The bot identifies itself as a bot. Deceiving the customer costs trust and saves nothing.
Improvement on evidence
We adjust the flow by what the conversations show, not by what looks more elegant.
Frequently asked questions
Which channels does it work on?
WhatsApp, the site and the main messaging channels. The choice follows where your customer already talks to you.
How much support can be automated?
It depends on the nature of the questions. In operations with a lot of status enquiries, automatic resolution tends to be high; in consultative selling, much lower.
Does it need AI?
Not always. A well-designed flow with integration resolves a lot. AI comes in when the variety of questions justifies it.
What if the bot gets it wrong?
There is a confidence threshold: below it, the conversation goes to a person with the history attached. Failing in silence is not an option.
How long until it goes live?
Four to eight weeks, depending on the number of integrations and the complexity of the flows.
How do you measure the result?
Resolution rate without a person, average handling time and satisfaction, compared with the previous baseline.
Want to understand how this applies to your brand?
Tell us about your operation. We will say honestly what can be delivered and how long it takes.
Get in touch